How to Disconnect from Aussie Broadband?

How to Disconnect from Aussie Broadband

Disconnecting from your broadband service with Aussie Broadband might seem daunting, but with the right approach, it can be a smooth and hassle-free process. Whether you’re relocating, changing providers, or simply reassessing your internet needs, understanding the steps involved is crucial.

When Might You Consider Disconnecting?

There are various situations that might lead you to consider disconnecting from your Aussie Broadband service. Perhaps you’re moving to a new location, where Aussie Broadband might not be available, or you’ve found a more suitable provider that aligns with your requirements. Life changes, such as downsizing or changing living arrangements, can also prompt the need for disconnection. Whatever the reason, understanding why you’re disconnecting will help you navigate the process more effectively.

Understanding Your Contract

Before initiating the disconnection process, it’s important to revisit the terms and conditions of your contract with Aussie Broadband. These terms outline factors like notice periods, potential cancellation fees, and any other relevant details. Being aware of these terms will help you avoid unexpected charges and ensure a smoother disconnection experience.

Contacting Customer Support

Getting in touch with Aussie Broadband’s customer support is a crucial step in the disconnection process. Whether through phone, email, or their online portal, reaching out to a representative will provide you with essential information about the steps ahead. When communicating, make sure to gather important details such as your account number and contract information.

Providing Notice of Disconnection

Once you’ve decided to disconnect, it’s vital to formally notify Aussie Broadband. Follow their specified process for submitting a disconnection request, and be mindful of any notice periods outlined in your contract. Failing to adhere to these periods might lead to additional charges or complications.

Returning Equipment

If you’ve been provided with equipment by Aussie Broadband, such as modems or routers, you’ll need to return these items after disconnection. Properly packaging the equipment and sending it back using their recommended procedures is essential to avoid any charges for unreturned items.

Cancelling Automatic Payments

After initiating the disconnection process, remember to halt any automatic payments associated with your Aussie Broadband account. This step will prevent unnecessary charges and ensure a clean break from their services. Keep records of your payment cancellations for your records.

Final Bill and Settlement

Following disconnection, you’ll receive a final bill from Aussie Broadband. This bill will detail any outstanding charges, adjustments, or refunds. Review the bill carefully, settle any dues promptly, and address any billing discrepancies with their customer support if necessary.

Confirming Disconnection

To ensure a successful disconnection, it’s advisable to confirm with Aussie Broadband that the process has been completed on their end. This step can help prevent any lingering issues and provide you with peace of mind.


Disconnecting from Aussie Broadband doesn’t have to be a complicated endeavor. By understanding your contract, communicating effectively with customer support, and following the outlined steps, you can smoothly transition away from their services. Remember that proper planning and communication are key to avoiding unnecessary complications.


  1. Can I disconnect my Aussie Broadband service online? Yes, you can initiate the disconnection process through their online portal.
  2. What happens if I don’t return the equipment? Failure to return equipment might result in charges for unreturned items.
  3. How long does the disconnection process take? The timeline for disconnection varies, but it’s best to follow the notice period outlined in your contract.
  4. Can I negotiate the final bill with Aussie Broadband? While negotiation might be possible in some cases, it’s essential to address any billing discrepancies promptly.
  5. What should I do if I encounter issues during the disconnection process? Contact Aussie Broadband’s customer support for assistance if you face any challenges.
  6. Should I notify Aussie Broadband if I change my mind about disconnection? Yes, notifying them promptly is recommended to avoid unnecessary disconnection.

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